Frequently asked questions - FAQ's
There should be an answer for each question. We answered the most asked questions for you.
- What's the special feature about Alpenferienwohnungen?
- How is the price for the holiday flat combined?
- What is the visitor's tax and why do I need to pay it?
- How can I cancel my booking?
- How can I change my booking?
- Who has to pay the fees that are caused by Pay Pal or a bank transfer?
- Who has to pay a deposit against damages and how do I get my money back?
- How long does it take until I get an answer to my booking request?
- How up-to-date are the schedules?
- Am I allowed to bring my pet?
- Is it possible to bring my own bed linen or towels?
- Is there Wi-Fi available and how much does it cost?
Information about your arrival
- What do I need to know about my arrival?
- When can I arrive at the flat?
- What is the procedure on the departure day?
- Arrival by plane or train
- How do I book a flat?
- How can I do a travel cancellation insurance?
- When will my booking become binding?
Administration and mediation
- Can I authorize you to as an agency for my property in Garmisch-Partenkirchen?
- On what terms do you rent and administrate a property?