How can I cancel my booking?
If you need to cancel your booking (because of accident or illness), we kindly ask you to tell us as soon as possible! Until 90 days before arrival you need to pay 25 % of the rental price, up to 89 days before 80 %, and 42 days before 100 %. The cancellation fee refers purely to the rental price! Extra costs like the cleaning fee, Wi-Fi, garage, etcetera will be reimbursed a 100 %.
We recommend everyone to do a travel cancellation insurance !! We recommend the "Europäische Reiserversicherung". You will receive a cancellation bill on the departure day of your cancelled stay, to give it to your insurance.
Of course we will try to find someone else for the flat! If we do so, we will only charge 25 Euro expense allowance and refund 100 % of the rental price to you! Please do also check our general business terms for further information.
Last update on 02.04.2020 by admin.