General Terms and conditions (TACs)


§1 Area of application

The following general terms and conditions apply to all offers, reservations and contracts in regard to all accommodations brokered by the company “Ferienwohnungsverwaltung Heike Woynowski” under the brand “Alpenferienwohnungen”.

The company “Ferienwohnungsverwaltung Heike Woynowski”, as the contractor, concludes a rental and accommodation contract with the contracting party in the name of and on behalf of the apartment owner.

The contracting party or contractual partner is a natural or juridical person of legal age, with residence in- or outside of Germany, that enters into an accommodation or rental contract as a guest or on behalf of a guest.

Guests are natural persons taking advantage of the offered accommodation. Usually, Guests are simultaneously contractual partners. Guests are also persons arriving or staying with the contractual partner (such as family members, friends, etc.).

The conclusion of the rental contract occurs once a request for accommodation is accepted by the contractor and the contractual partner receives the binding booking confirmation in written form.

Electronic declarations are deemed to have been received if the intended recipient can access them under normal circumstances.

Once accommodation has started, the rented property may not be handed over to third parties other than those named in the rental contract, unless agreed upon between both contractual parties and confirmed in writing.

Until the beginning of the accommodation, the contractual partner can request third parties to enter into the agreement and thereby the rights and obligations from said contract. In this case, the previous contractual partner and the new party are jointly and severally liable for the accommodation price and any additional costs incurred.


§2 Booking conditions

§2.1 Pricing

With reception of the binding booking confirmation, the contractual partner is obliged to pay the stated price. Only the total price shown in this confirmation is binding for the booking.

Discounts and / or special offers may no longer be used once the booking confirmation has been received. These must be mentioned (by phone) or entered (via Internet) during the booking process.

All prices include VAT (value-added tax) unless otherwise stated.

Should the value-added tax increases between the conclusion of the contract and the arrival date due to changed legal regulations, the total price will also increase by the corresponding percentage.

If the tourist tax applicable in Garmisch-Partenkirchen changes between the conclusion of the contract and the arrival, the total price will change accordingly as well.

In addition to the accommodation price, the cost for final cleaning, the local tourist tax and / or other additional fees, as well as any travel insurance (to be taken out separately), must be fully paid prior to arrival.

Take out individual travel insurance now >>


§2.2 Conclusion of contract

Through the website, the contractor presents a selection of accommodations and enables for them to either be directly booked online or to request a non-binding offer.

If the desired accommodation can be provided during the desired period, the contractual partner will receive from the contractor either a binding booking confirmation for the desired accommodation or a non-binding offer for a selection of suitable accommodations from, depending on the individual request.

The accommodation contract is concluded upon receipt of the binding booking confirmation and legally obligates the contractual partner to make the stated payments.

The booking confirmation also represents the total invoice and the accommodation contract.

With the conclusion of the contract, the contractual partner accepts the general terms and conditions.

In the event of gross violations of the general terms and conditions or the respective house rules of the booked property, the contractor is entitled to terminate the rental agreement immediately and without notice.

There is no legal claim to reimbursement of accommodation costs or damages (see § 2.5).

§2.3 Payments and deposit

The contractual partner is obligated to make a first payment of 20% of the total amount plus security deposit within 7 working days upon conclusion of the contract.

The remaining second payment is due no later than 30 days before arrival.

If there are less than 30 days between the conclusion of the contract and the start of the accommodation, the total amount must be paid within 5 working days, but no later than the day of arrival.

In the event of late payment, the contractor sends a reminder, after which the contractual partner has the option of making the delayed payment within 5 working days. If no payment is made after this period has expired, the contractor can withdraw from the contract with the contractual partner fully liable for any damage incurred, including the costs incurred in connection with the reservation and termination of the contract.

Amounts already paid will be offset against these cancellation fees and any remuneration due for other expenses.

Depending on size and equipment of the rented property, the contractor may charge a security deposit of € 0.00 to € 500.00 (per property).

The respective deposit is shown during the booking process and has to be paid in advance with the first payment.

In the event of non-payment, the contractual partner and his fellow guests may be denied use of the accommodation.

The contractor reserves the right to subsequently invoice expense charges or to withhold part of the security deposit if the property shows signs of damage upon inspection after the contractual partner's departure or if the accommodation was left heavily soiled.

All accommodations are non-smoking properties and smoking is expressly prohibited within the rooms of the accommodation. In the event of non-compliance, the costs for additional cleaning or damage incurred will be charged to the contractual partner.

Any defects or irregularities with regard to the handover of the accommodation will be communicated to the contractual partner by the contractor after departure and processed as part of a damage regulation, if necessary.

If there are no defects, the security deposit will usually be refunded within 48 hours, but no later than 7 working days after departure.

Any claims for caused damages do not expire with the refund of the security deposit.


§2.4 Beginning and termination of accommodation

On the arrival day, the accommodation is available to the guest, after consultation with the landlord, usually after 15:00 p.m.

This does not exclude the possibility of delay (e.g., due to ongoing cleaning work).

Arrivals after 18:00 p.m. must be communicated to the contractor in advance.

The handover and return of keys must be coordinated with the contractor.

The rented accommodation is to be vacated by the contractual partner and all guests by 10:00 a.m. on the day of departure. The contractor is entitled to invoice an additional day if the rented property is not vacated on time.

The accommodation must be swept clean before departure. Produced waste, especially returnable bottles and waste glass, must be disposed of independently.

In the event of excessive waste or soiling, the contractor reserves the right to withhold additional cleaning costs from the deposit or to invoice them after the fact (see 2.3).


§2.5 Withdrawal from rental contract

§2.5.1 Termination by contracting party

The accommodation contract may be cancelled at any time before arrival by unilateral declaration of the contracting party. In this case, the contracting party may be charged cancellation fees depending on the cancellation date. These fees are based on the cancellation conditions agreed upon at the time of booking.

In any case, a message in text form, by e-mail, fax, letter or registered letter is required. In the event of cancellation, the agency is entitled to charge a flat-rate cancellation fee according to the following scale:


From 07.01. - 14.12.

More than 14 days before arrival: 0%.

Between 7 and 14 days before arrival: 50%

Less than 7 days before arrival: 80%

In case of no-show: 100%.

Cancellation during stay: 100%


From 15.12. - 06.01.

More than 60 days before arrival: 0%

Between 31 and 60 days before arrival: 20%.

Between 14 and 31 days before arrival: 80%

Less than 14 days before arrival and in case of no-show: 100%.

Cancellation during the stay: 100%


The day on which the notification of the wish to cancel is received by the landlord is the day whose date is used to determine the amount of the cancellation fees.

Cancellation processing and any refunds will only be made after the originally booked departure date.

Cancellation charges are levied on the rental price only. Additional costs not incurred due to the cancellation, such as final cleaning, visitor's tax and other booked extras, will be fully refunded to the contractual partner in any case.

In the event of an official accommodation ban for the travel area and for the booked travel period, cancellation is possible free of charge.

In the event of a cancellation for which a charge is made, the landlord shall endeavour to re-occupy the accommodation.

Should the landlord successfully re-let the accommodation, the guest who initiated the cancellation will only be charged cancellation fees for those nights that could not be re-occupied.

In the event of non-arrival without prior notification to the landlord (no-show), 100 % of the rental price will be charged.

In case of cancellation on site and thus an earlier departure than originally booked, the full costs of the unused nights as well as used extras are to be paid by the contractual partner.

The burden of proof that the landlord has saved expenses by subletting lies with the guest.


§2.5.2 Termination by contractor

If no payment has been made within the set period or after receiving a reminder, the contractor can withdraw from the accommodation contract without grace period.

If the guest does not appear by 20:00 p.m. on the agreed day of arrival, there is no obligation to provide accommodation, unless a later arrival time has been agreed beforehand.

The accommodation contract can be terminated by the contractor for objectively justified reasons by unilateral declaration up to 2 months before the agreed date of arrival of the contractual partner.

The contractor is entitled to terminate the accommodation contract at any time and with immediate effect for important reasons, in particular if the contractual partner or one of the guests

  • makes significantly disadvantageous or destructive use of the accommodation and its premises and or displays inconsiderate, offensive or otherwise grossly improper behavior, prevents other guests, the accommodation owner, third parties living on the premises, or employees of the contractor or commits a punishable act towards said people or property;
  • is afflicted with an infectious disease or an illness that extends beyond the period of the accommodation or otherwise becomes dependent of full time care;
  • fails to pay the submitted invoices when they are due or within a reasonable period of time.

If the fulfillment of the contract becomes impossible due to an event considered to be force majeure (e.g., acts of God, strike, official decrees, etc.), the contractor can terminate the accommodation contract at any time without observing a period of notice, provided that the contract is not already considered to be dissolved under the law or the contractor is released from his obligation to provide accommodation.

Any claims for damages etc. by the contractual partner are excluded.


§2.5.3 Illness or death of guests

If there is imminent danger to a guest’s health or well-being, the landlord can arrange for medical care even without the guest's explicit request, in particular if this is necessary and the guest is not able to do so himself.

As long as the guest is unable to make decisions or the relatives of the guest cannot be contacted, the landlord will arrange for the necessary medical treatment at the expense of the guest.

The scope of these care measures ends, at the point in time at which the guest can make decisions or the relatives have been notified of the illness.

The landlord reserves the right to claim compensation from the contractual partner and the guest or, in the event of death, from their legal successor for any costs that may arise.


§2.6 Tourist tax & guest card

People staying in the area of the municipality of Garmisch-Partenkirchen for recreational purposes, without having their main residence there and who are given the opportunity to use public facilities or participate in events are obligated to pay tourist tax.

This obligation does not depend on whether and to what extent such facilities or offers are actually used.

The tourist tax is a fixed contribution, the proceeds of which are used to develop and maintain "facilities made available for recreational purposes" and must be paid to the contractor before arrival.

People over the age of 16 pay the full tourist tax. Children and adolescents from the age of 6 to the age of 15 pay a reduced tourist tax. Severely disabled people with a degree of disability of at least 80% also pay a reduced tourist tax.

The tourist tax is calculated based on the number of days stayed. Commenced days count as full days. The days of arrival and departure are calculated as one day of stay.

The following are exempt from paying the tourist tax:

  • Children up to 5 years of age;
  • Severely disabled persons with a degree of disability of 100 %;
  • Accompanying persons of severely disabled people with a degree of disability of at least 80% who, according to official identification, are dependent on constant accompaniment;
  • Relatives of patients, insofar as it is necessary for the well-being of the patient, if the patient is treated in a local clinic and he has not yet reached the age of 18;
  • People whose stay in the municipality area is exclusively for business purposes and who can provide evidence thereof
    (e.g., a letter from their employer or in some other way).

An exemption from the tourist tax must be applied for prior to arrival, at the latest immediately after arrival at the municipality.

With the so-called „Zugspitz Arena Bayern-Tirol CARD”, every guest receives a guest card from the contractor upon arrival (or the following day if arriving late). It is non-transferable and only valid when filled out in full for the duration of the registered stay.

The tourist tax currently applicable in Garmisch-Partenkirchen, as well as all services included in the guest card, can be found at:


§3 During the stay

§3.1 Handover, general liability & usage

The holiday flat is handed over in a tidy and clean condition with complete inventory. Incidental costs such as water, electricity and heating are included in the rental price to the normal extent.

The property is to be checked for damage or defects upon takeover and the agency is to be informed immediately so that these can be repaired promptly. Damage or defects occurring during the rental period must also be reported immediately.

The tenant is liable for any damage caused by him/her to the rented property, the inventory and the communal facilities (e.g. broken crockery, damage to the floor or furniture). This also includes the costs for lost keys (see § 3.2).

If liability insurance exists, the damage must be reported to the insurance company. The landlord must be informed of the name and address as well as the insurance number of the insurance company.

The accommodation may only be used by the persons listed in the booking. Should the accommodation be used by more persons than agreed, the landlord has the right to terminate the rental contract without notice.

Subletting and/or transferring the accommodation to third parties is not permitted.

The inventory is to be treated with care and is only intended to remain in the holiday flats. The inventory may not be moved.

The tenant is also liable for the fault of his fellow travellers. 

§3.2 Key responsibilities

The contractual partner is fully responsible for any keys handed over for the duration of the stay. If a key is lost, possible costs incurred to replace it must be borne by the contractual partner.

For this reason, it is strongly recommended to take out liability insurance or travel insurance covering loss of keys.

Take out individual travel insurance now >>

Passing on any keys to third parties who are not listed as guests during the booking process is strictly prohibited. Handover of keys to third parties entitles the contractor to terminate the accommodation contract without notice.

If a guest has locked themselves out of their accommodation, the contractor can be contacted during business hours for an attempt at opening / unlocking the accommodation free of charge.

Outside of business hours, an expense allowance of € 50.00 will be charged.

If the contractor is unable to access the accommodation, the contractual party will be invoiced the cost of emergency door opening it by a locksmith.


§3.3 Pets and animals

Animals may only be brought into accommodations where they are explicitly allowed, only with the prior consent of the contractor and if necessary, in exchange for a pet surcharge per animal and overnight stay.

The contractual partner who brings an animal is obligated to properly keep or supervise this animal during their stay or otherwise to have it kept or supervised by a suitable third party at their own expense.

The contractual partner or guest who brings an animal with them must possess appropriate animal insurance or liability insurance, covering possible damages caused by animals. Proof of such an insurance must be provided at the request of the contractor.

The contractual partner or their insurer are fully liable to the contractor for any damage caused by animals brought by a guest. Possible damages include compensation payments invoiced to the contractor by third parties.

If the accommodation is equipped with wellness facilities (whirlpool, sauna, etc.), animals must be kept away from these areas.


§3.4 WIFI usage

If WLAN access is available in the accommodation, its use is only permitted for the duration of the stay and in compliance with the WLAN terms of use.

The WLAN terms of use are explained in more detail in a separate document and can be viewed at any time on the website.

The contractual partner or guest is responsible for all chargeable services or legal transactions used via the WLAN access and any costs incurred as a result. The use of the internet is at your own risk. No liability is accepted for technical problems caused by the provider.

With the WLAN use, the guest releases the landlord from all damages and claims of third parties that are based on a use of the WLAN by the guest or fellow travellers. This also applies to all costs and expenses that may arise in connection with an illegal use or use of the WLAN access contrary to the usage agreement.

Passing on the access data to third parties is not permitted.


§3.5 Charging of electric cars / e-charging stations

Some properties are equipped with their own e-charging station including additional billing.

Charging e-cars at the household sockets is expressly prohibited for safety reasons. These sockets are not suitable for continuous charging due to the low Kw power. Furthermore, the charging of e-cars represents an additional service that has not been agreed upon, for which additional costs arise that are not covered by the rental contract.

In Garmisch-Partenkirchen there are a number of e-charging stations with corresponding Kw power where you are welcome to charge your vehicle:


§3.6 Domiciliary rights

In general, the contractor or a third party commissioned by the contractor will never enter the accommodation in the absence or without the knowledge and consent of the guest.

Under certain circumstances (e.g., to carry out necessary maintenance or repairs or if there is significant or immediate danger to the property, its furnishings or people or animals living in it), the contractor or a third party commissioned by the contractor is nonetheless entitled to gain entry to the accommodation without the knowledge or consent of the guest.


§4 Limitation of liability

The contractor is liable within the framework of the due diligence of a prudent businessman for the appropriate provision of the rental property. Only significant defects that are not remedied in a timely manner entitle the contractual party to withdraw from the accommodation contract. 

Liability for possible failures or disruptions in water or power supply, as well as events and consequences due to force majeure is excluded.

In the event that a confirmed booking is canceled by the contractor, as a result of force majeure or other unforeseeable circumstances (such as accident or illness), liability is limited to the reimbursement of the costs shown in the booking confirmation.

In the event of justified termination by the contractor, the contractual partner has no right to compensation. Liability for possible travel and accommodation costs is not accepted.

The contractor is not liable for disruptions during the guest’s stay in connection with services that are only mediated or advertised as external services. The same applies to third-party services that have already been mediated or advertised by the contractor during the booking of the accommodation, insofar as these are expressly marked as third-party services in the advertisement or the booking confirmation.


§5 Complaints & deficiencies

Despite all efforts on the part of the contractor, complaints may arise. Such complaints must be reported to the contractor or their employees immediately so they may have the opportunity to remedy the situation.

If there is a defect in one of the services booked and this cannot be remedied by the contractor in time, the contractor reserves the right to offer the contractual partner a price reduction of an appropriate amount.

Complaints are handled with the greatest care.

Should a complaint still not be resolvable, the contractor is willing to take part in alternative dispute settlement procedures in order to achieve an amicable settlement in the interests of both parties.


§6 Data usage & processing

The landlord stores personal data, which is used, among other things, for internal guest management.

The contractual partner agrees to the processing of his data and the data of accompanying guests in the context of the data usage agreement.

The data usage agreement is explained in more detail in a separate document and can be viewed at any time under the website


§7 Written form

There are no agreements other than those listed in these general terms and conditions.

Verbal agreements will not be made and are not binding.


§8 Place of fulfillment, jurisdiction & choice of law

The place of fulfillment is the place where the booked accommodation is located. This contract is subject to German formal and substantive law. The exclusive place of jurisdiction in bilateral business is the seat of the contractor, though the contractor is entitled to assert his legal rights at any other locally and objectively competent court.

German law applies.


§9 Additional terms

The contractor is entitled to offset his own claims against claims of the contractual partner. The contractual partner is not entitled to offset his own claims against claims of the contractor, unless the landlord is unable to make payments or the claim of the contractual partner has been determined by a court or recognized by the contractor.

If there are any regulatory loopholes or if one of the previously described terms and conditions is invalid, it will be replaced by an analogous legal regulation or one that comes as close as possible to the intended regulation. Unaffected terms and conditions remain in effect.

Obvious misprints do not bind the contractor.

With these general terms and conditions, all previous publications become invalid.